KickCustoms Terms of Service

Last updated: October 1, 2025

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1. Overview

This website is operated by KickCustoms. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to KickCustoms. These Terms of Service govern your access to and use of our website, products, and related services and constitute a legally binding agreement between you and KickCustoms.

By visiting our website, placing an order, contacting us, or otherwise using our services, you agree to be bound by these Terms of Service. If you do not agree to these Terms of Service, you must not access, use, or purchase from our website.

2. Eligibility and Acceptable Use

By using our website, you represent that you are at least the age of majority in your place of residence, or that you are using the website with the consent of a parent or legal guardian as permitted by applicable law.

You may not use our website or products for any unlawful, fraudulent, abusive, or unauthorized purpose. You must not interfere with the operation or security of the website, transmit harmful code, attempt unauthorized access, or use the website in any way that violates applicable law or the rights of others.

We reserve the right to suspend or terminate access to our website or services if we reasonably believe that you have violated these Terms of Service.

3. Products and Custom Services

KickCustoms offers custom, handmade products that are generally made to order. Product availability may be limited, and certain products or services may be offered exclusively online.

We make reasonable efforts to display product descriptions, colors, and images as accurately as possible. However, because products are individually handcrafted and viewed on different screens and devices, slight differences in color, finish, or detail may occur and do not necessarily constitute a defect.

We reserve the right, without liability and at any time, to modify, discontinue, limit, or refuse any product, service, design, description, or offering, subject to applicable law.

4. Orders, Pricing, and Payment

All prices are displayed and processed in USD unless otherwise stated. Prices, product availability, and product descriptions are subject to change without notice.

Submission of an order does not guarantee acceptance. Any order acknowledgment, receipt, or confirmation email generated by our website is provided for informational purposes only and does not, by itself, constitute final acceptance of the order. We reserve the right to refuse, limit, cancel, or decline any order at our discretion, including where there are product availability issues, shipping restrictions, pricing errors, suspected fraud, payment problems, or other legitimate business reasons. If payment has already been collected for a canceled order, we will issue a refund to the original payment method as appropriate.

You are responsible for providing current, complete, and accurate billing, shipping, and contact information at the time of purchase. We are not responsible for delays, failed deliveries, returned shipments, or additional costs arising from inaccurate, incomplete, or outdated information provided by you.

5. Custom Content and Customer Responsibilities

If you provide us with any names, text, images, artwork, logos, references, design requests, or other materials in connection with a custom order, whether by email or otherwise, you represent and warrant that you have all rights, permissions, and authority necessary to use and submit that content.

You may not request or submit any content that is unlawful, defamatory, hateful, obscene, offensive, misleading, or infringing on the intellectual property, privacy, publicity, or other rights of any third party. We reserve the right to reject, cancel, or refuse any order or request that we believe may violate these standards or expose us to legal or reputational risk.

You remain solely responsible for the content and instructions you provide to us. To the fullest extent permitted by applicable law, you shall remain responsible for any claim, loss, liability, damage, or expense arising out of or relating to content or materials you submit in connection with a custom order.

6. Shipping, Returns, and Related Policies

Our Shipping Policy, Return and Refund Policy, and Privacy Policy are incorporated into these Terms of Service by reference and form part of your agreement with us.

Shipping times, production times, and delivery estimates are provided for convenience only and are not guaranteed. Custom shoes are generally final sale except as expressly provided in our Return and Refund Policy. Your use of our website and purchase of our products are also subject to the terms set out in our related policy pages.

7. Intellectual Property

All content on this website, including text, graphics, logos, product images, layout, design, and other materials, is owned by KickCustoms or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, sell, exploit, or otherwise use any part of our website or content without our prior written permission, except as permitted by applicable law.

8. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, shipping providers, analytics services, or other third-party tools. We do not control and are not responsible for the content, availability, policies, or practices of third-party websites or services.

Your use of any third-party services or websites is at your own risk and subject to the terms and policies of those third parties.

9. Feedback and Communications

If you send us suggestions, feedback, ideas, or other voluntary communications, you agree that we may review, retain, and use them for customer support, service improvement, business operations, or related lawful purposes, without any obligation to compensate you, except as otherwise required by applicable law. This does not reduce any rights you may have in your personal information under our Privacy Policy or under applicable law.

10. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website, services, and products are provided on an “as is” and “as available” basis, except as expressly stated by us in writing. We do not warrant that the website will be uninterrupted, secure, error-free, or free from harmful components, or that all information on the website will always be complete, accurate, or current.

We do not make any warranty that our products or services will meet every expectation, except as expressly stated in our policies or as required by applicable law. Nothing in these Terms of Service excludes any warranty or consumer right that cannot lawfully be excluded.

11. Limitation of Liability

To the fullest extent permitted by applicable law, KickCustoms and its directors, officers, employees, contractors, service providers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of savings, loss of opportunity, loss of goodwill, or loss of data, arising out of or relating to your use of the website, the services, or any products purchased from us.

To the fullest extent permitted by applicable law, our total liability for any claim arising out of or relating to a product or order shall not exceed the amount actually paid by you for the specific product or order giving rise to the claim. Nothing in these Terms limits liability that cannot lawfully be limited under applicable law.

12. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless KickCustoms and its affiliates, officers, employees, contractors, and service providers from and against any claims, losses, liabilities, damages, expenses, and costs, including reasonable legal fees, arising out of or related to your breach of these Terms of Service, your misuse of the website or services, your violation of any law, or any content or materials you submit to us in connection with a custom order.

13. Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

14. Termination

These Terms of Service remain effective unless and until terminated by either you or us. You may stop using our website at any time. We may suspend or terminate your access to our website or services at any time if we reasonably believe that you have violated these Terms of Service or applicable law.

Any obligations or liabilities that by their nature should survive termination, including payment obligations, intellectual property protections, indemnification obligations, limitations of liability, and dispute-related provisions, will survive termination.

15. Governing Law

These Terms of Service and any dispute arising out of or relating to them shall be governed by the applicable laws of the jurisdiction in which KickCustoms operates, without regard to conflict of law principles, except to the extent mandatory consumer protection laws in your place of residence apply.

Except where prohibited by applicable law, any dispute that cannot be resolved informally shall be submitted to the courts of competent jurisdiction where KickCustoms operates.

16. No Waiver and Severability

No failure or delay by KickCustoms in exercising any right, power, or remedy under these Terms of Service shall operate as a waiver of that right, power, or remedy.

If any provision of these Terms of Service is held to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms of Service, together with any policies and notices expressly incorporated by reference, constitute the entire agreement between you and KickCustoms regarding your use of the website and services, and supersede any prior or contemporaneous communications, understandings, or agreements relating to the same subject matter.

18. Changes to These Terms

We may update these Terms of Service from time to time by posting a revised version on this page. Changes take effect upon posting unless otherwise required by applicable law. Your continued use of the website or services after any update constitutes acceptance of the revised Terms of Service.

19. Contact Information

If you have any questions about these Terms of Service, please contact us at support@kickcustoms.com.