How do I track my order?
Every shipment comes with a tracking number. Once your order ships, you’ll receive an email containing both the tracking number and a link to follow its progress.
I haven’t received my confirmation email. What should I do?
Sometimes the confirmation email lands in the spam folder. Please check there first. If you still can’t find it, get in touch with our support team so we can assist you.
How do I choose the right size?
Since sizing can vary, we include a detailed sizing chart with every product to help you pick the perfect fit.
What guarantees do you offer for your products?
We pride ourselves on quality and stand behind our craftsmanship. If a product defect is due to our error, we’ll replace it at no extra cost. For more information, please see our refund policy.
What payment methods do you accept?
We accept major credit cards—including American Express, Diners Club, Discover, JCB, MasterCard, and Visa—as well as PayPal.
In what currency are prices listed?
All prices on our site are in US dollars.
Is my personal information safe on kickcustoms.com?
Absolutely. Your privacy is essential to us. We secure your data using industry-standard SSL encryption when processing payments, and we do not retain your credit card information after your order is completed.
What if I don’t receive my package?
Please allow up to 30 business days for delivery. If your package hasn’t arrived after that period, please contact us so we can investigate the issue.
How are shipping costs determined?
At checkout, you’ll be prompted to provide your delivery address and select a shipping method. We calculate the shipping fee based on these details and add it to your order total.
I have a special request for a custom design. Can you accommodate that?
Yes, we welcome special requests! Simply contact one of our artists directly to discuss your custom ideas.
Is kickcustoms a legitimate website?
Definitely. kickcustoms is a trusted custom shoe company with over 1,000 fulfilled orders. Each pair is handcrafted by a skilled artist specializing in unique designs, and our dedicated team is continuously growing to serve you better.
